Terms & Conditions

About These Terms

These Terms & Conditions govern your use of our website and the purchase of products from Jakob Forst. By placing an order, you agree to these terms. Please read them carefully before making a purchase. Last Updated: May 2026.

Who We Are

Trading as Jakob Forst, we operate as an individual operator. Our postal address is 2 Stable Close, Fareham, PO14 4AW, United Kingdom. You can contact us via email at jakvane@outlook.com or by phone at 070 6253 1661. Our support hours are Monday to Friday, 9 AM to 5 PM GMT, and we aim to respond within 2 business days. For more information, please see our Business Information page.

Our Products

We strive to ensure that our products are described as accurately as possible. However, images are for illustrative purposes only, and there may be minor variations in colour or design. We make every effort to ensure accuracy but do not warrant that descriptions are error-free.

Placing an Order

To place an order, browse our products, add your selections to the cart, and proceed to checkout. Your order represents an offer to purchase, which we accept by sending you a dispatch confirmation email. Until acceptance, we reserve the right to decline or cancel your order. You are obligated to pay for the products at the time of order.

Pricing and Payment

All prices displayed on our website are in Pounds Sterling (GBP). Jakob Forst is not currently registered for VAT; no VAT is added to or collected on sales. We accept payment via Visa, Mastercard, American Express, PayPal, and Shopify Payments. Payment is taken at the time of order.

Delivery

We offer several delivery options, including Royal Mail - Free Shipping (3-5 Business Days) and DHL Express Shipping (1-2 Business Days) for £6.99. Full details are set out in our Shipping & Delivery Policy. Risk in the goods passes to you upon delivery.

Your Right to Cancel (Change of Mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days, starting the day after delivery. To cancel, please contact us via email at jakvane@outlook.com. Full details, including how to return items, are in our Returns, Cancellation & Refund Policy.

Returns and Refunds

We offer a comprehensive returns policy. For full details, please refer to our Returns, Cancellation & Refund Policy. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Faulty Goods

If you receive faulty goods, you have rights under the Consumer Rights Act 2015, including the right to reject within 30 days, the right to a repair or replacement, and the right to a price reduction. For full details, see our Returns, Cancellation & Refund Policy.

Our Liability

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud. We apply reasonable limitations on other liabilities.

Complaints

If you have a complaint, please contact us via email at jakvane@outlook.com. For full details, see our Complaint Handling Procedure. If we cannot resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. You can find a certified ADR provider at tradingstandards.uk.

Changes to These Terms

We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it.

Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction. If you live in Scotland, you can bring proceedings in Scottish courts; if in Northern Ireland, in Northern Irish courts.