Contact Information
Get in Touch
We warmly invite you to reach out to us with any questions or concerns you may have. We are here to help with any questions about your order, our products, or our services.
Our Details
- Trading Name:
- Jakob Forst
- Email:
- jakvane@outlook.com (This is the fastest way to reach us.)
- Phone:
- 070 6253 1661
- Address:
- 2 Stable Close, Fareham, PO14 4AW, United Kingdom
Support Hours
Our support team is available Monday to Friday, from 9 AM to 5 PM GMT.
Response Time
We aim to respond to all enquiries within 2 business days.
How We Can Help
- Order status and tracking
- Returns and exchanges (See our Returns, Cancellation & Refund Policy)
- Product questions
- Delivery enquiries (See our Shipping & Delivery Policy)
- Privacy questions (See our Privacy Notice)
- Complaints (See our Complaint Handling Procedure)
Before You Contact Us
You may find the answer to your question in our policies:
Last Updated: May 2026